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Articles
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How to change PT's date format
PT acquires the date format from Windows. If you have not installed Windows correctly, you may not see the format that you desire.
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Running Avensoft products side by side with other Web servers such as IIS
All Avensoft products including Perfect Tracker, Help Desk Server, Service Server and Bug Tracker Server can co-exist with other Web servers such as IIS on the same computer.
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Server failed to start because it failed to bind to an IP address
Most of the time, this is caused by the TCP port having been used by another software such as IIS or the server is disconnected from the network.
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The page cannot be displayed
Several reasons can cause a web browser to connect to Perfect Tracker. Amount them are DNS, Windows Internet Connection Firewall, Windows TCP/IP Filtering and other firewall software.
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Tips to improve performance of PT with MS SQL Server or Oracle
If you are using MS SQL Server or Oracle to store your data, you can improve Perfect Tracker's response time by creating indexes.
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User authentication in PT
PT can't use Windows for user authentication because it requires a database's update cascade to maintain data integrity. However, beginning with version 7.0, PT now supports LDAP for user authentication.
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What is considered a "user" in the 10-user license
If I purchase a 10-user license, am I limited to 10 concurrent users, 10 users total in the database, 10 users who can submit requests, 10 users who can respond to requests?
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