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Top 10 featured knowledge articles:
  1. Running Avensoft products side by side with other Web servers such as IIS
    All Avensoft products including Perfect Tracker, Help Desk Server, Service Server and Bug Tracker Server can co-exist with other Web servers such as IIS on the same computer.
  2. How to enable HDS2's LDAP/Active Directory integration
    Help Desk Server can use Active Directory for user authentication. Here is how.
  3. What is considered a "user" in the 10-user license
    If I purchase a 10-user license, am I limited to 10 concurrent users, 10 users total in the database, 10 users who can submit requests, 10 users who can respond to requests?
  4. Improving PT's performance with Oracle
    If you are using Oracle to store your data, you can improve Perfect Tracker's response time by upgrading to Perfect Tracker 7.
  5. How do I move Perfect Tracker to another computer?
    Install PT on the other computer and then copy the \pt? folder over.
  6. Tips to improve performance of PT with MS SQL Server or Oracle
    If you are using MS SQL Server or Oracle to store your data, you can improve Perfect Tracker's response time by creating indexes.
  7. Service Unavailable when accessing nService
    When you use a local or domain account other than the default Network Service for the application pool, you may get this error.
  8. The server does not exist or cannot be contacted
    If you set the identity of the nService3AppPool application pool in IIS to run under a local user account, you get this error when importing data from Active Directory.
  9. Too few parameters error in crosstab report in Bug Tracker
    The error is caused by a typo in the web page templates. You can fix the problem by modifying repCroRun.ssp and repCroSave.ssp.
  10. Moving Perfect Tracker to a new server
    Install Perfect Tracker on the new server and point it to the old data source.
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